Privacy Policy
Effective January 1, 2026
Custom Duarte Concrete, concreteduarte.com, team@concreteduarte.com
Who this policy covers
This privacy policy explains how Custom Duarte Concrete, a concrete contractor in Duarte, CA, handles the information you share when you visit our website, fill out our form or call us about a job.
It applies to this website and to the estimates and project conversations that start here. You can learn more about our crew on the About page, or head back to the home page to see the work we do.
Information we collect
When you fill out our contact form, we collect what you type in. That usually means your name, phone number, email address, the address of the property and a description of the job, such as a cracked driveway or a new patio.
When you call us at (626) 416-2143, we may write down the same kind of details so we can set up your estimate.
When you browse the site, your browser automatically sends some technical information. This can include your device type, browser, the pages you view, how long you stay and the website that sent you here.
We don't ask for payment card numbers, Social Security numbers or other sensitive financial details through this website.
Cookies and analytics
Cookies are small files a website stores in your browser. We may use them so the site works properly and so we can see which pages people use and where they get stuck.
We may use an analytics service to count visits and see general patterns, such as how many people reach our service pages from a search. That information is grouped together, and we use it to improve the site, not to identify you.
You can block or delete cookies in your browser settings. The site will still work, though some features may not behave as expected.
Forms run by an outside service
Our contact form is hosted by a third-party form service, so the details you submit pass through that company's systems before they reach us. That service handles your information under its own privacy policy.
Other outside tools we use, such as website hosting or analytics, may also process limited information on our behalf so the site can run.
How we use your information
We use what you send us to answer your questions, schedule a visit, prepare your quote and do the work if you hire us.
We may also use it to follow up on a job, keep records of the work we've done and meet our legal and tax obligations.
We don't sell your personal information, and we don't share it with other companies for their own marketing.
When we share information
We share information only when we need to for your job or our business. That can include suppliers or service providers who help us run the website or complete your project.
We may also share information if the law requires it, to respond to a valid legal request or to protect our rights, our crew or our customers.
How long we keep it
We keep your information as long as we need it to answer your request, finish your project and keep the business records we're required to keep.
If you reach out and don't hire us, we keep your details only as long as they're useful for following up, then we delete them or stop using them.
How we protect it
We take reasonable steps to keep your information safe, and only the people who need it to handle your job can see it.
No website or online service is completely secure, so we can't promise that information sent over the internet will never be accessed by someone it shouldn't be.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. We'll honor your request unless we need to keep something for a legal or business record.
Depending on where you live and which laws apply, including California law, you may have additional rights over your personal information. We won't treat you differently for asking.
If you no longer want to hear from us about an estimate or a follow-up, tell us and we'll stop.
Children's privacy
This website is meant for homeowners and property owners, not children. We don't knowingly collect information from anyone under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our website or the tools we use change. The current version will always be on this page.
How to raise a privacy concern
If you have a question about your information, want to make a request or have a concern about how we've handled your details, call us at (626) 416-2143 or send us a note through our contact page.
Tell us what you're asking for and how to reach you. We reply within 1 business day, and we may need to confirm who you are before we change or delete anything.